Due Diligence Analyst (IT Risk)

About the Role: Grade Level (for internal use): 10Department overview:  The Customer Experience Team within Market Intelligence, partners closely with Sales, account management, and product to deliver a differentiated customer experience. This group enables our revenue team by overseeing customer success, revenue operations, and implementation of commercial technology. This includes Salesforce, alignment to targets in strategic growth areas, and empowerment of accelerated growth and delivery by putting the customer at the core of everything we do – driving a full customer experience that differentiates us from our competitors. The Proposal & Customer Assessment Team, within Revenue Operations & Transformation, plays a crucial role in driving new revenue generation and ensuring superior customer satisfaction. The team supports key workflows such as RFPs, due diligence, risk assessments, client audits, and other customer inquiries, by providing high-quality proposals and relevant information throughout the pre- and post-sales cycles. Serving a diverse range of clients across various geographies, the team is committed to a client-first mindset, forging strong partnerships and delivering exceptional results. Position Summary Lead and manage client-initiated due diligence projects, ensuring seamless coordination, preparation, execution, and timely delivery of high-quality responses. Foster positive relationships with customers, maintain open and transparent communication with the customer throughout the process, acknowledge receipt of the due diligence request, and provide regular updates on progress. Develop a deep understanding of product solutions and platforms for effective communication. Maintains awareness of internal controls and Due Diligence trends to ensure the process remains effective. Ensuring that responses are accurate, timely, and comply with company standards. Tracking to completion of action items raised during assessments. Maintain thorough documentation of the entire due diligence response process, including correspondence with the customer, supporting documentation provided, and any actions taken to address issues or concerns. Coordinating with internal stakeholders such as sales, product, legal, and information security to respond to customer requests and create accurate, persuasive, and cogent response documents. Assist with our centralized database processes, policies, and procedures to drive improvement in tools and content. Assist in continually updating due diligence content. Drive process improvement by identifying and implementing automation opportunities, optimizing workflows, and leveraging technology and analytics to enhance efficiency. Provide mentorship and guidance to junior team members, sharing best practices and fostering a culture of continuous improvement. Education and experience 5+ years of relevant experience.