Linux Support Engineer

JOB TITLE Linux Support Engineer A Career with point72’s Technology team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. What you’ll do Actively monitor the Linux Support team’s incident/request queue, set prioritization, and process tickets in a timely manner Perform production releases while adhering to change management guidelines Install, configure, and troubleshoot Linux servers and related hardware/software components Perform in-depth analysis for post impact resolution, RCA, remedial actions, and problem management Manage and troubleshoot AD integrated authentication on Linux servers Manage and troubleshoot existing Ansible playbooks used for configuration management across the Linux environment Collaborate cross-functionally to monitor system performance, analyze system logs, and proactively address issues Create and maintain system documentation including configuration guides, standard operating procedures, and troubleshooting steps What’s REQUIRED 7+ years of experience as a Linux System Administrator in a production environment, with hands-on expertise in Red Hat Enterprise Linux and/or Ubuntu administration, including installation, configuration, performance tuning, troubleshooting, and ongoing support. Ability to manage multiple priorities and deadlines in a fast-paced production environment. Experience with infrastructure as code, automation, and configuration management concepts, including tools such as Git, Bitbucket, GitHub, and Ansible. Proficiency in scripting languages such as Bash or Python for automation, operational support, and task scripting. Strong understanding of authentication, privilege management, and integration with Active Directory, including related services such as Kerberos. Experience with storage and file-sharing technologies, including local disk management, LVM, network-based storage concepts, HBA/PowerPath, and remote mounts such as CIFS, Samba, and NFS for client and server configurations. Working knowledge of networking concepts, protocols, and services, including TCP/IP, DNS, DHCP, and related infrastructure services. Familiarity with cloud platforms such as AWS or Azure, as well as AI tooling to support and streamline technical workloads. Strong written, verbal, and interpersonal communication skills, with excellent organizational abilities, attention to detail Commitment to the highest ethical standards