Practice Lead: AWS (Remote)

PRACTICE LEAD: AWS

The Practice Lead for AWS is a hands-on leader dedicated to helping customers get the most out of open-source databases running on AWS and the broader AWS ecosystem around them (EKS, Aurora, RDS, ElastiCache, MSK, and the like). While the primary focus is on database environments, the Lead provides architectural guidance across the surrounding infrastructure whenever it affects database performance, cost, or reliability.

As a recognized thought leader, the Practice Lead stays at the forefront of how the AWS platform is evolving, offering strategic advice and direct assistance with complex implementations and migrations.

This is a dedicated, AWS-specific role. We may stand up equivalent practices for other hyperscalers (Azure, GCP) down the road, but for now, the scope is intentionally focused on AWS, and we want deep, real expertise in that ecosystem rather than shallow coverage across three clouds at once.

Our Philosophy: Meet the Customer Where They Are

This role is built around a simple idea: we meet customers where they are, and for a large and growing number of them, that's AWS. The Practice Lead should default to AWS solutions wherever they're the natural, appropriate fit for the customer, and be genuinely enthusiastic about it, not begrudgingly supportive of it. At the same time, "natural fit" is doing real work in that sentence. If a fully managed AWS service isn't the right call for a given customer's cost, portability, or technical requirements, the Practice Lead should say so plainly and recommend the better path, even if that path runs through self-managed or Percona-supported open-source instead.

The job isn't to force AWS onto customers who don't need it, and it isn't to steer people away from AWS out of some reflexive preference for open source either. It's to give customers a straight, technically grounded recommendation and let the right answer win. That's our value of putting the customer ahead of Percona, in practice.

Key Responsibilities

- Customer Advocacy: Act in the best interest of the customer. You will champion Percona's expertise and, where it fits, Percona software and services, but the customer's outcome always comes first, regardless of which tools or platform features get them there.

- Existing Customer Growth: This role isn't just about net-new logos. A meaningful part of the job is looking after Percona's existing customer base as it relates to AWS, in two directions. First, customers already running in AWS environments today: helping them get more value out of that setup, whether that's performance tuning, cost optimization, or adopting additional AWS or Percona services they aren't using yet. Second, customers who aren't on AWS today but are actively migrating there: making sure that transition goes smoothly, that Percona's support and services move with them, and that we don't lose ground with a customer just because their infrastructure is changing.