Principal Consultant - Data Scientist

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose The position of Senior Consultant - Data Science & Analytics is within the TTEC Digital Analytics and Insights Experience (AIX) team. The AIX group is responsible for Data Science, Advanced Analytics, and Engineering projects that include the design and validation of predictive models, building scalable machine learning pipelines, and converting raw client data into actionable insights to drive strategic business decision-making. Our Data Science & Analytics Consultants work directly with external clients, Data Engineers, Project Leads, and Managers on implementation, migration, and advanced analytics deployment projects.   Key Responsibilities Develop Machine Learning Models: End-to-end development, training, and deployment of production-grade predictive and prescriptive models (e.g., propensity modeling, customer segmentation, demand forecasting). Deliver Advanced Analytics: Help clients maximize the efficiency of their strategic initiatives by building advanced analytics models that measure campaign performance, predict customer behavior, and maximize long-term ROI. Data Storytelling & Visualization: Synthesize complex algorithmic outcomes and machine learning metrics into compelling, executive-ready presentations and dashboards that clearly articulate business value and ROI. Develop and Maintain Analytics Workflows: Analyze raw client data and build optimized analytics datasets within cloud environments to support modeling and reporting. Lead workshops with external clients to uncover business objectives, map out data landscapes, and translate vague business problems into structured data science methodologies. Create solutions and design documentation for client data science architectures and ML pipelines. Work on projects independently as well as being part of a large team across multiple client engagements. Crosstrain Junior Data Scientists/Analysts or other team members with your area of expertise, providing technical leadership and code reviews. Further develop skills both on the job and through formal learning channels to stay ahead of AI/ML trends. Assist in pre-sales activities by scoping new client opportunities and providing accurate work/effort estimates.   Competencies Personal: Strong interpersonal skills, high energy and enthusiasm, integrity, and honesty; flexible, results-oriented, resourceful, structured problem-solving ability, deal effectively with difficult client situations, ability to prioritize. Leadership: Ability to gain credibility, motivate, and provide leadership; work with a diverse external customer base; maintain a positive attitude. Provide technical support and guidance to more junior team members, particularly for challenging modeling or analytical assignments.