ServiceNow IRM DevOps Engineer

Role Purpose The ServiceNow IRM DevOps Engineer will support the development, deployment, operation and continuous improvement of ServiceNow Coordinated Risk Management solutions used across LSEG’s Anti-Financial Crime and Operational Risk and Controls functions. This is a hands-on engineering role passionate about maintaining stable ServiceNow IRM environments, enabling controlled and repeatable software delivery, supporting platform upgrades and releases, and working closely with developers, product owners, architects and third-party suppliers. The role holder will combine practical ServiceNow IRM development knowledge with strong DevOps, release management and operational support capabilities. They will help ensure that changes to existing workflows and new IRM capabilities are delivered safely, consistently and efficiently across development, test and production environments. Key Responsibilities  Support the configuration, development and maintenance of ServiceNow IRM solutions.  Work across IRM capabilities, control assessments and testing, issues and remediation actions, operational events and incidents, evidence collection and attestations, policy and compliance workflows, risk and control reporting, case management and partner concern.  Support development teams with environment configuration, technical solving and deployment preparation.  Configure and maintain ServiceNow forms, tables, workflows, notifications, business rules, access controls and integration components.  Diagnose and resolve platform defects, configuration issues, failed deployments and data inconsistencies.  Support enhancements to existing AFC and Operational Risk and Controls workflows and contribute to the technical implementation of new workflows and IRM capabilities. DevOps and Release Management  Develop and maintain reliable release, deployment and environment management processes for ServiceNow IRM.  Coordinate the promotion of configuration and code across development environments.  Manage update sets, prioritised applications, source control branches and deployment packages.  Support adoption of ServiceNow Application Repository, source control and automated deployment practices where appropriate.  Ensure releases are traceable, repeatable and supported by appropriate approvals and evidence.  Maintain release calendars, deployment records, implementation plans and rollback procedures.  Support production releases, post-deployment validation and early-life support.  Identify deployment risks, configuration gaps and missing dependencies before changes are promoted.  Improve deployment automation and enable continuous integration and continuous delivery practices for ServiceNow. Environment Management  Configure, maintain and support ServiceNow development, test and production environments.  Monitor environment stability, availability, performance and configuration consistency.