Sr. L&D Specialist

LiveRamp is shaping the future of responsible data collaboration between the world’s leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the LiveRamp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. LiveRamp is headquartered in San Francisco, California, with offices worldwide. Learn more at LiveRamp.com http://LiveRamp.com.

Job Summary:

We are seeking a highly skilled and experienced Learning Management System (LMS) Administrator and Learning & Development (L&D) Facilitator to join our organization. This individual will play a crucial role in creating, evaluating, and launching new courses and programs efficiently. The ideal candidate will have a robust background in LMS administration and solid experience customizing and delivering training programs, with over 7-10 years of experience and a strong working knowledge of adult learning theory. They will be responsible for overseeing the successful onboarding of new employees, customizing and delivering manager training programs, and serving alongside and partnering with the P&C (HR) team Hyderabad site. This role requires a strong blend of strategic thinking, interpersonal skills, and hands-on program management expertise as well as strong technical acumen, clear design sensibility, and the ability to work independently while prioritizing multiple projects.

Key Responsibilities:

- Learning Platform Administration:

- Maintain a current, well-documented program catalog for the India site.

- Maintain accurate course and learner records.

- Manage and administer the Learning Management System (LMS), including enrolling participants in courses and uploading SCORM files.

- Ensure the LMS is optimized for user experience and performance.

- Respond to and resolve tickets related to the L&D/training space.

- Troubleshoot user experience issues and propose solutions.

- Work directly with the LMS vendor support team to resolve issues in a timely manner.

- Program Management:

- Along with L&D Lead, develop and/or customize clear project plans and timelines specific to the Hyderabad site for all learning and development initiatives, ensuring alignment with organizational goals and deadlines.

- Monitor program metrics and key performance indicators to measure the effectiveness and success of learning initiatives.

- Identifying and resolve issues independently; take initiative under unfamiliar circumstances to resolve issues.

- Collaborate with internal stakeholders to secure necessary resources and support for program implementation.

- Course Development and Design:

- Working closely with L&D Lead, modify/customize courses as necessary so that they are suitable for a Hyderabad audience.