Account Manager II

We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Phoenix, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. About the Role: Responsible for collaborating with Partners and key internal stakeholders to evaluate, design and implement financial products and services while maintaining compliant oversight. Serves as an advocate for partners, assisting with implementations, and remediation efforts throughout the process, ensuring the highest level of quality, deep knowledge of the Financial Services or Payments industry, compliance, and partner satisfaction. What You Will Do: Cultivates and maintains strong relationships with partners in the BaaS services sector. Communicates partner issues and ensure the partner executive teams are aware of the issues. Serves as the primary operational day-to-day point of contact for partners inquiries, concerns, and service requests. Provides customer-Focused delivery for Pathward’s partners. Understands partners goals and develop tailored solutions to meet their needs. Collaborates with cross functional teams to evaluate, design, and implement new programs and services. Provides consultative and results-oriented support and guidance to partners throughout all phases of the implementation process. Demonstrates subject matter experts of program requirement document and additional add-on features Champions partner needs and advocate for their success within the organization Proactively addresses any issues or challenges, striving to exceed partner expectations. Collaborates with cross functional teams to review monitoring metrics for partners to identify potential gaps and remediation needs. Consistently meets or exceeds SLA standards to foster speed to market and partner satisfaction. Navigates a complex regulatory environment. Manages complex partner portfolios. Demonstrates ability to assess and manage risk in a dynamic environment. Other duties as assigned. What You Will Need: Bachelor's degree or equivalent education and work experience. Typically, 3+ years with bachelor's or equivalent.