Interaction Designer

About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction. Why Join Us As a Interaction Designer you will be needed to analyze spoken language data and derive insights. This role requires a strong background in data mining within speech and text analytics, data analysis, or a related area, with experience in speech recognition, NLP, or voice analytics. In this role you will collaborate with cross-functional teams to enhance speech-based applications, customer interactions, and AI voice technologies. What You’ll be Doing Understand the quality evaluation forms of our pilot and proof of concept customers and configure trackable points of interest from these evaluation forms into the Observe.AI dashboard in order to augment & automate customer quality assurance processes Automate scoring for evaluation forms through configuring speech analytics tools Audit and resolve accuracy issues of voice analytics data to reduce false readings Provide thought leadership and help refresh speech analytic configurations Learn each customer's business processes and KPIs to determine how interaction analytics can be used to improve them Collaborate and assist customer business leaders to identify, plan and execute their company's strategic analytical objectives utilizing Observe.AI's voice analytics tools Work with customers to ensure that each business initiative is supported by a strong value story Anticipate and identify issues & conflicts to diffuse potential problems and, if necessary, provide an escalation path to ensure swift resolution of customer issue Discover unique areas of interest for each customer and tie those metrics to measurable ROI Understand customer's business and identify value add solutions related to Revenue,Retention and Registration as an opportunity to showcase high ROI Have a good understanding to Contact center industry and how we can create correlation between different KPIs Own and execute POC / POV engagements, including requirements gathering, configuration, validation, and outcome presentation.