GSI Partner Lead

About Us Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with 300+ global brands in Financial Services, Insurance, Healthcare and Consumer Services, including brands like DoorDash, Affordable Care, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. Why Join Us As a GSI Partner Lead at Observe.AI, you will play a hands-on role in building and scaling our Global System Integrator (GSI) partner ecosystem. This is an individual contributor role for a partnership professional who can operate in a 0→1 environment, build programs from the ground up, and turn strategic partnerships into measurable pipeline and revenue. You will work closely with the leadership team across Strategic Alliances, Sales, Marketing, Product and Customer Success to establish relationships with leading GSIs, develop joint go-to-market motions, enable partner teams, and create the infrastructure required to scale the program. This is not a traditional partner coordination role. We are looking for someone who can roll up their sleeves, create the playbook, engage directly with partners, solve problems independently, and build a repeatable GSI business. What You’ll Be Doing Build & Scale GSI Partnerships Build GSI partnerships from 0→1, including identifying target partners, developing relationships, defining engagement models and establishing joint business plans. Develop and execute a GSI partner strategy aligned to Observe.AI's revenue and market expansion objectives. Build relationships with senior stakeholders across GSIs such as Accenture, Infosys, Genpact, TCS, Wipro and similar global consulting and system integration organizations. Identify opportunities to expand partner relationships across geographies, accounts and solution areas. Establish the operating rhythm, governance, KPIs and processes required to scale the GSI program. Drive Joint Go-to-Market & Revenue Develop joint GTM motions with GSI partners that generate qualified pipeline and revenue. Identify target accounts and opportunities where the partner can influence, originate or accelerate Observe.AI business.