Salesforce Functional Analyst – Functional Analysis & Testing

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your role The role requires a strong combination of Salesforce functional analysis and hands-on functional testing experience. The Functional Analyst will work as the bridge between business stakeholders, Product Owners, Salesforce development teams and QA teams, translating business requirements into functional specifications and testable user stories while ensuring that delivered solutions meet defined business requirements and quality expectations. The ideal candidate should have strong functional knowledge of Salesforce, experience across the software development and testing lifecycle, and the ability to independently perform requirement analysis, test planning, functional/system testing, defect analysis, UAT support and release validation. This builds directly on the current role's responsibilities around requirements, Salesforce functional analysis, SIT/UAT and defect management. What you will do Gather, analyze, document, and validate business, functional, and system requirements with stakeholders and Product Owners. Conduct requirement workshops and translate business needs into functional specifications, user stories, and testable acceptance criteria. Analyze end-to-end business processes and Salesforce workflows, identifying gaps, dependencies, risks, and change impacts. Prepare process flows, functional documentation, data mappings, business rules, and requirement traceability throughout the delivery lifecycle. Perform functional analysis across Sales Cloud, Service Cloud, Salesforce Lightning, CRM, Customer Onboarding, and Customer Service. Support Salesforce processes including Case Management, Lead & Opportunity Management, workflows, approvals, reports, dashboards, and Customer 360. Analyze Salesforce roles, profiles, permissions, security concepts, integrations, and upstream/downstream dependencies. Collaborate closely with Salesforce Developers and technical teams to ensure proposed solutions and configurations meet business requirements. Support Salesforce enhancements, releases, application lifecycle activities, and post-deployment functional validation. Translate requirements and acceptance criteria into detailed test plans, test scenarios, test cases, test data, and expected results. Perform hands-on Functional, System, Integration, Regression, End-to-End, Smoke/Release Validation, and UAT testing.