Help Desk Analyst - IAM

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl. What You Will Do Deliver Helpdesk support by troubleshooting issues and resolving customer inquiries efficiently. Serve as the face and voice of Kyndryl, providing professional, friendly, and empathetic support to customers. Communicate with customers through multiple channels, including chat, email, and Microsoft Teams. Provide concierge-level customer service while ensuring a positive and seamless support experience. Manage multiple customer interactions and service requests in a fast-paced environment. Collaborate with back-office teams to escalate and resolve complex issues when required. Work closely with senior team members and mentors to expand technical knowledge and professional skills. Develop expertise in Microsoft 365 applications, particularly Excel, and gain experience with various technology platforms. Participate in ongoing training and professional development opportunities to enhance technical capabilities. Earn industry-recognized certifications, including Microsoft, Azure, and Google Cloud credentials. Build strong customer service, communication, problem-solving, and technical support skills while advancing a career in IT and technology services. Your future at Kyndryl This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience: Minimum 1.6 - 2-year Service Desk experience Understanding and implementing ITIL best practices for IT service management. Familiarity with IAM concepts and best practices.