Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are seeking a skilled and motivated Network Engineer with hands-on experience in enterprise networking and Versa Networks SD-WAN operations. The ideal candidate will be responsible for the design, deployment, monitoring, and day-to-day operational support of SD-WAN infrastructure. This role requires strong analytical abilities, a deep understanding of WAN technologies, and the capacity to troubleshoot complex network issues in a fast-paced environment. Key Responsibilities: Administer and manage Versa SD-WAN infrastructure including Versa Director, Versa Analytics, and branch CPE devices. Configure and maintain SD-WAN policies, application steering rules, SLA profiles, and traffic shaping. Manage overlay and Underlay connectivity and QoS policies. Perform firmware upgrades, patch management, and lifecycle management for Versa SD-WAN nodes. Troubleshoot SD-WAN performance degradation, link flapping, failover issues, and BGP/OSPF routing anomalies. Support LAN/WAN infrastructure including routers, switches, and access points. Serve as L2/L3 escalation point for network-related incidents, providing timely resolution and RCA reports. Coordinate with cross-functional teams for network-impacting changes. Technical Experience: Versa SD-WAN: 3+ years of hands-on experience with Versa Director, Versa Analytics, and Versa OS. Routing & Switching: Strong knowledge of BGP, OSPF, EIGRP, VLANs, STP, and QoS. WAN Technologies: Proficiency in MPLS, Broadband, LTE/4G/5G, and IPSec/GRE tunnel management. Comfortable with Cisco IOS/NX-OS, Juniper JunOS, or Versa OS command-line interfaces. Good Operational Experience with all process knowledge. Professional Attributes: - Manage technical resources team. - Strong verbal and written communication skills - Able to work independently and take initiative. - Proven workload management & Flexibility in 24/7 shifts - Skilled in collaborative problem-solving and clearly communicating technical issues and solutions to stakeholders. Educational Qualification: 15 years of Full-time education Experience Required: 8-10 years for Level 9, 10 + years for Level 8 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.