Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Oracle Financial Services Analytical Application (OFSAA) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring smooth operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to analyze and troubleshoot complex system issues. - Document findings and resolutions to build a knowledge base for future reference. - Assist in the implementation of system updates and patches to enhance application performance. - Support junior team members by sharing knowledge and providing guidance on technical challenges. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Financial Services Analytical Application (OFSAA). - Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively. - Experience with monitoring and maintaining enterprise-level financial applications. - Ability to work with multiple system components and understand their interdependencies. - Excellent communication skills to interact with technical teams and stakeholders. - Familiarity with incident management and service request processes. Additional Information: - The candidate should have minimum 3 years of experience in Oracle Financial Services Analytical Application (OFSAA). - This position is based at our Jaipur office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.