Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective troubleshooting and problem resolution. Key Responsibilities: Ensure the effective support and delivery of system tools (SCCM, Intune) to support the transition to Windows 10/11 Primarily ownership of the EUC ticket queue, providing 3rd line technical support for IT incidents and problems. Working alongside vendors as appropriate to investigate solutions. Tickets are to be owned until successful resolution. May include escalation management to third party vendors, including Microsoft Premier Support. Patch Management and Windows 10/11 Servicing. Strong problem-solving abilities and excellent communication, customer handling and inter-personal skills Ability to work with customers in an advisory capacity around Modern Workplace, helping them to create their workplace strategy, with activities/tasks such as creating roadmaps and business cases. Ability to apply advanced or expert knowledge in relevant technology solutions and strong business operational acumen in the context of clients business. Ability to effectively team with peers in a large, matrixed organization, including experience with onshore, near-shore and off-shore delivery teams. Engagement with Project team for SOP, RACI, SRT, SOP type document creation and KT process. Extensive experience in Design & implementation of Microsoft Endpoint Configuration Manager (MECM)/SCCM environment including Co-Management, CMG Extensive experience in designing and execute the technical implementation of Windows 10 Autopilot Modern Management solution using Intune, Azure AD, Office365 based on client requirements and design specifications. Technical Experience: Strong understanding in BYOD and COD, WCD (Configuration Designer), Autopilot, Auto-Enrolment, Auto-Enroll with GPO via AAD or ADFS, Autopilot Hybrid, Dual management with Intune and SCCM Device Compliance - Rules and policies to remediate devices to comply per organizations security requirements with comply evaluation. Configuration Profile - Config/Resource profiles for EAS mail along with Device restrictions, Devices features, Custom scripts.