Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Application Packaging Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaborating with different teams to maintain system stability and performance, thereby supporting the overall business objectives effectively and efficiently. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to ensure timely resolution of application issues. - Document troubleshooting steps and solutions to build a knowledge base for future reference. - Assist in the deployment and configuration of application packages to support business needs. - Monitor system performance and proactively identify potential risks or bottlenecks. - Support junior team members by sharing knowledge and providing guidance on application support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Application Packaging. - Experience with software deployment tools and scripting languages related to application packaging. - Strong problem-solving skills with the ability to analyze complex system issues. - Familiarity with operating system environments and their impact on application behavior. - Ability to work with various software components and understand their interdependencies. - Good communication skills to effectively collaborate with technical and non-technical stakeholders. Additional Information: - The candidate should have minimum 3 years of experience in Application Packaging. - This position is based at our Mumbai office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.