Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP for Oil & Gas Downstream Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions that ensure the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining system reliability and performance in a dynamic environment. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to prioritize and address system issues effectively. - Mentor junior team members to enhance their problem-solving capabilities and technical knowledge. - Drive continuous improvement initiatives to optimize support processes and system stability. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP for Oil & Gas Downstream. - Strong analytical skills to diagnose and troubleshoot complex software issues within business-critical systems. - Experience in managing and supporting enterprise-level applications in a fast-paced environment. - Ability to work collaboratively with cross-functional teams to resolve technical challenges. - Excellent communication skills to clearly convey technical information to diverse audiences. - Capability to document issues, solutions, and best practices to support knowledge sharing. Additional Information: - The candidate should have minimum 5 years of experience in SAP for Oil & Gas Downstream. - This position is based at our Kolkata office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.