Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Supply Chain Management (SCM) Applications Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining system reliability and performance throughout the day. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to prioritize and address system issues effectively. - Mentor junior team members to enhance their problem-solving capabilities and technical knowledge. - Ensure documentation of incidents and resolutions is thorough and up to date. Professional & Technical Skills: - Must To Have Skills: Proficiency in Supply Chain Management (SCM) Applications. - Strong analytical skills to diagnose and troubleshoot complex software issues within supply chain systems. - Experience in monitoring and maintaining the performance and availability of critical business applications. - Ability to collaborate effectively with cross-functional teams to implement solutions and improvements. - Familiarity with incident management processes and tools to track and resolve system problems. Additional Information: - The candidate should have minimum 7.5 years of experience in Supply Chain Management (SCM) Applications. - This position is based at our Gurugram office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.