Associate Manager Business Process Solutions/Insurance BPS-RR-0356045

Job Description: Essential Job Function: -  Analyse business systems and functions; assists in identifying client requirements and provides appropriate documentation for contract and pricing propositions. Supervises the development of scope of services and requirements definitions.  Assign, structures and supervises team deliverables to meet project schedules.  Serves as technical resource for client(s) and/or staff.  Analyse, responds and resolves issues and assists in re-evaluating priorities.  Evaluates current, internal processes and maintains currency with industry trends and forecasts. Recommends approved modifications and/or new processes to maintain competitiveness in the industry. Identifies additional product/services opportunities in client organization and follows up with business development team.  Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product.  Addresses performance issues and make recommendations for personnel actions.  Makes recommendations for salary increase transfers and terminations to manager. Works in conjunction with the business development team in representing company's outsourcing capabilities to potential clients. Accompanies sales team to client sites, aids in pre-sale inquiries and assists in client evaluation.  Education Qualification: -  Bachelor's degree or equivalent combination of education and experience  Bachelor's degree in business administration, information technology, computer technology or related field preferred  Work Experience & Key Competencies: -  People Management experience is must. Eight or more years of business process outsourcing, consulting, or systems implementation experience  Two or more years of leadership experience  Experience working with business processes  Experience working with information technology applications and infrastructure  Experience working with application delivery, management structures and reporting procedures  Experience working with integrating applications  UK Insurance Experience would be an advantage  Should be capable of:  Review and assess Business Requirements and Determine Scope of Project  Ensure Process Excellence   Drive and implement Process Automation  Estimate Resource Requirement and Recruit Resources as per requirement  SLA Management and Preparation of P&L  Client Co-ordination and Management and People Management   Ensure Business unit profitability  Prepare and maintain Daily, Weekly and Monthly reports  Ensure appropriate documentation preparation and control  Ensure adequate access control and compliance of ISMS Policy  Conduct Project Management Reviews and Analysis  Organize Training for new recruits and continual Process Refresher Training  Facilitate data for Senior Management Review  Contribute towards Business Development, where applicable  Managing & motivating the team towards a common goal and keep them focused