Business Support Manager – Strategic Projects, Securities and Pricing Operations

1. Role Purpose & Executive Summary The Business Support Manager (C11 – Strategic Projects ) will lead operational enablement, End-User Computing (EUC) governance, maintenance, and tactical development within the Business Support unit. The primary objective of this role is to own and manage the full lifecycle of active EUCs utilized across Operations, ensuring operational continuity, system stability, risk mitigation, and compliance with corporate EUC policies. The role holder will serve as the technical subject matter expert to analyze, maintain, and amend codebases in response to evolving business and regulatory requirements, while actively partnering with operational stakeholders to translate business needs into robust technical solutions, automated workflows, and newly engineered EUCs. 2. Key Roles and Responsibilities Pillar 1: EUC Lifecycle Management & Governance ● Inventory Management: Maintain, monitor, and oversee the complete inventory of End-User Computing tools (EUCs/UDAFs) utilized across Operations to ensure up-to-date documentation and active status tracking. ● Health & Performance Monitoring: Conduct periodic health checks, user access reviews, performance diagnostics, and system testing on in-scope EUCs to prevent operational downtime. ● Decommissioning & Strategic Migration: Identify redundant, obsolete, or high-risk EUCs and support strategic migration initiatives toward enterprise-grade, IT-supported applications or modern low-code/automation platforms. Pillar 2: Technical Maintenance, Code Remediation & Enhancements ● Code Modification & Maintenance: Review, refactor, and amend existing codebases (VBA/Macros, SQL, Python, Access/Excel data models, PowerShell, etc.) in alignment with new operational workflows, regulatory updates, or system migrations. ● Bug Remediation & Troubleshooting: Act as the Tier-2/Tier-3 technical escalation point for critical EUC failures, conducting root-cause analyses and deploying emergency hotfixes and permanent patches. ● Version Control & Documentation: Establish rigorous version control standards, technical runbooks, architecture diagrams, and release logs for all code updates. Pillar 3: New Requirements Intake, Development & Strategic Projects ● Business Analysis & Requirements Gathering: Lead structured discussions with Operations managers to capture operational pain points, gather functional/technical specifications, and evaluate feasibility for proposed EUCs or automation workflows. ● Solution Architecture & Development: Design, build, test, and deploy fit-for-purpose, scalable EUC solutions and automation scripts adhering to clean coding standards and enterprise security guidelines. ● Project Delivery & Stakeholder Alignment: Manage delivery milestones for strategic departmental projects, balancing development timelines, user acceptance testing (UAT), sign-offs, and go-live deployment schedules. Pillar 4: Risk, Controls, Information Security & Compliance