Customer Account Specialist

Customer Account Specialist This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Family Definition: Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel. Management Level Definition: Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters. What you’ll do: Key Responsibilities: • Manage customer lifecycle and collection processes. • Monitor, document, and resolve payment deviations and delays. • Act as the primary accounts receivable point of contact for customers. • Resolve invoicing and payment-related queries. • Collaborate with customers' accounts payable teams and internal stakeholders to ensure timely payment processing. • Support customer experience initiatives and promote the use of available customer engagement channels and tools. • Ensure compliance with internal and external policies and procedures. What you need to bring: Education and Experience Required: Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree. Knowledge and Skills: • Bachelor's degree or equivalent qualification. • Strong verbal and written communication skills. • Customer-focused mindset with problem-solving capabilities. • Ability to work in a fast-paced environment and manage ambiguity. • Basic knowledge of Microsoft Office applications and business processes. Accessibility