Device Subscription Service (DSS) Hardware Asset Management - Associate Principal Service Management

What success looks like in this role: Job Title: Device Subscription Service (DSS) Hardware Asset Management - Associate Principal Service Management Location: Bangalore Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com. Our Vision: Enhancing people’s lives through secure, reliable advanced technology. Our Core Beliefs: Curiosity: We embrace the unknown and continuous learning. Creativity: We look past routine ways of doing things. Client-Centricity: Our clients’ success is our success. Integrity: We act ethically and honestly. Position Overview: Oversees, facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments. Key Responsibilities/Outcomes Asset Data Governance Assess client Asset Management Database (AMDB) design, structure, and data accuracy. Establish and maintain asset data quality standards for DSS-managed devices. Develop reconciliation processes to achieve and maintain a minimum asset accuracy target. Differentiate DSS-managed assets from non-DSS assets within client environments. Identify, document, and govern standard and non-standard asset data attributes. Perform ongoing validation of asset data integrity across all platforms. Integration & Data Management Design and document asset data mapping between client AMDB/CMDB platforms and the DSS platform. Oversee integration testing and validation activities between: Client asset repositories DSS asset platform OEM and supplier asset databases Support production deployment of asset integrations. Investigate and resolve data synchronization issues and reconciliation exceptions. Coordinate manual asset data loading when integration-based updates are unavailable. Device Lifecycle & Refresh Management Partner with clients to define device refresh strategies and lifecycle policies. Establish business rules for intelligent refresh planning and scheduling. Validate DSS-generated hardware refresh recommendations. Review refresh schedules and make adjustments based on business requirements. Coordinate inventory planning activities supporting refresh programs. Evaluate and support unplanned device replacement and swap requests.