HR Operations Associate

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Introduction to team: Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org.  You will be a part of the newly formed Global HR Operations organization that is responsible for providing simple, scalable, and efficient core HR services to all Expedia employees worldwide. This includes delivering front line customer support, processing high volume transactions, and improving many aspects of the employee experience. As the HR Process Specialist, you will provide direct support for employee related activities in Workday with a focus on delivering an outstanding customer experience, processing transactions with high quality and proactively identifying ways to improve service delivery. In this role, you will : Provide excellent customer service by effectively evaluating employee/HR requests in ServiceNow and promptly responding to the issue in a high-quality fashion. Provide troubleshooting support for resolution of complex transactions, procedural issues, and data issues; identify related HRIS system issues for escalation. Input or assist with changes in HRIS (Workday) system including processing hires and assisting with job, organizational, or personal data changes. Audit and verify accuracy of data entered by running and analyzing reports. Build process flow & procedural documentation to improve overall operational performance Identify areas to improve service quality and timeliness. Experience & qualifications: 2+ years’ experience in HR Ops or any Customer facing Ops process. Basic understanding of HR processes (e.g. onboarding/off-boarding/position management) Workday HR experience required; ServiceNow or other CRM experience desired. A highly customer-orientated approach, committed to achieving excellent levels of customer service Articulate and fluent communicator. Demonstrated initiative to build and improve processes with team members. Ability to interpret and understand HR data. Must be a proactive self-starter who can work well under pressure in an environment of continuous change.