Key Account Manager

JOB DESCRIPTION: KEY ACCOUNT MANAGER ROLE DESCRIPTION •       Drive profitable growth of Freestyle Libre products through the development of strategic partnerships with key accounts that build long-term and sustainable business partnerships with strategically important accounts and boost brand loyalty and advocacy. •       Develop a deep understanding and relationship of all key account stakeholders and decision-makers at the executive level, develop strategy and concise engagement plans for key accounts that bring added value to the customer and Abbott. •       Create and implement value creation programs that support long-term stakeholder partnerships with Abbott. KEY RESPONSIBILITIES •       Leverage business analytics and customer insights to conduct on-going analysis of growth potential throughout the territory and create a documented omnichannel engagement strategy to influence customers/stakeholders to exclusively partner with, support, invest in, Abbott products. •       Understand customers’ current and future needs and innovate new ways to deliver customer value. •       Be the main communications link and serve as the contact person with that customer on all issues including but not limited to contract management, invoicing, operational problems, complaints, quality of service. •       Collaborate with cross-functional teams (Marketing, SFE) to plan and execute brand and account strategy at the national/regional level and improve the quality of customer insights. •       Conduct strategic negotiations with key account decision-makers and stakeholders across the territory to achieve win-win solutions that deliver unique value to key account organizations and drive long-term, profitable results for Abbott. •       Outperform competition value and market share, partnership, and ecosystem enrolment to establish brands’ superiority at Key Account level. •       Act in alignment with compliance and regulatory expectations CRITICAL EXPERIENCES TO BE READY FOR THIS ROLE •       Identify, map and engage key stakeholders at various levels of influence in a variety of healthcare settings. •       Create and execute a key account strategy, linking successive stakeholder interactions to the overall key account plan. •       Understand and leverage knowledge about decision influence groups (DIG) and networks of influence to gain access to key decision-makers in key accounts. •       Leverage omnichannel insights to inform strategic and call plans and adapt activities according to emerging/real-time data and new information. •       Monitor, anticipate and adapt to changes in the competitive landscape to continuously differentiate brand value and drive loyalty. KEY COMPETENCIES •       Customer-centric selling •       Decisive insights •       Strategic planning & agility •       Omnichannel acumen •       Stakeholder access & influence •       Cross-functional collaboration & communication •       Executional excellence