Offboarding Specialist - Senior Associate

Purpose of Role: The Offboarding function at State Street is the internal function dedicated to ensuring a smooth and consistent Offboarding experience for employees who have resigned from the organization. Each individual will be assigned a country or group of countries (depending on the size of the State Street operation in each location). Responsibilities: Develop effective working relationships and communications with the team and ensure that they are motivated, developed and supported Establish and nurture a culture of ‘Risk Excellence’ within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion Utilize project management and analytical skills to deliver project activities to support service enhancements including requirements gathering, functional design, configuration, testing, training design, development, delivery, postproduction support and review Review processes to ensure a proactive approach to continuous improvement, operational efficiency and risk mitigation Support the implementation of the Offboarding team through effective delivery of the service Stakeholder management across varying levels Oversee team deliverables to ensure operation steadiness & aligning to the timelines and delivery Establish and nurture a culture of individual ownership of tasks to embed a clear individual sense of accountability into team members’ behavior in performing their roles Ensure that the highest level of the Code of Conduct is displayed in your own and team behaviors Think and act globally Provide guidance and query management to employees and managers throughout the Offboarding process Troubleshoot challenges through the end-to-end process and ensure the technology is accurately reflecting cases statuses Identify any challenges or delays in the process and highlight these to management Additional Responsibilities: Prepare and distribute standard and ad hoc reports within specified guidelines Develop and maintain good working relationships with employees, managers and key stakeholders in the Offboarding process (IT, Global Security, GHR, Finance, Facilities) Coordinate effective and timely flow of critical information to all relevant parties and follow up on administrative details within or across divisions. Gain an understanding of process flows risk and downstream impact Handles confidential and sensitive information Required Competencies: Level of Education/ Specific Qualifications: (Bachelors or Masters)/ Experience in a similar role, preferably financial services/banking Ability to inspire, motivate and lead a team Embraces a culture of risk excellence Capacity to work in a dynamic business environment regionally and globally Team player with a strong customer focus Ability to present complex scenarios in simple, understandable language in line with the needs of the target audience