Senior PMT

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior PMT Overview • Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends • Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap • Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements • Collects and shares user stories with engineering teams • Acts as the voice of the business customer and accountable for the platform services Responsibilities • Identifies gaps and charters new platform capabilities as required • Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product • Compares features for competitive review to inform prioritization within a platform product release • Identifies innovations or performs test and learn experiments to create features that add more business and customer value for a platform product • Contributes near-term input (quarterly) for the platform product portfolio and roadmap • Makes trade-off decisions on platform product features • Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests • Exhibits expertise within platform feature area and coordinates with interdependent teams • Digests business customer requirements (user stories, use cases) and platform requirements for a platform feature set • Determines release goals for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed • Continuously monitors feature development at the feature level • Reviews product demo with the development team against acceptance criteria for the feature set • Prepares launches and monitors platform performances, adoption, and operational health for feature sets • Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership • Works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues • Develops and implements new metrics into measurement techniques; works with development teams to develop reports to monitor them