Senior Salesforce Technical Architect - Field Service

What success looks like in this role: This role supports a complex, multi-platform application used by Unisys Digital Workplace Services (DWS). We are seeking an experienced Technical Architect specializing in Salesforce Field Service (SFS) to lead the design, delivery, and continuous evolution of field service solutions for our managed services clients. This role blends deep technical architecture expertise with strong client-facing and stakeholder management skills with a focus on AI. The ideal candidate will act as the trusted technical advisor for a portfolio of clients — translating business requirements into scalable, well-governed Salesforce solutions while overseeing ongoing support, enhancements, and platform health within a managed services model. This is a senior, solution-focused role for someone who is equally comfortable designing complex technical architectures, leading solution workshops, mentoring delivery teams, and managing executive-level client relationships. . Key Responsibilities: Collaborate with architects, technical leads, and stakeholders to deliver solutions aligned with business goals. Independently manage tasks, deliverables, and timelines. Create system documentation and train support teams. Architect end-to-end Salesforce Field Service solutions, including Service Cloud, Field Service Lightning (FSL), scheduling optimization, mobile workforce enablement, and integrations with ERP, IoT, asset management, and inventory systems.    Digital experience sites and portal. Design scalable data models, sharing/security architecture, and integration patterns (REST/SOAP APIs, MuleSoft, middleware) that align with enterprise architecture standards. Own the technical solution blueprint from discovery through go-live, ensuring designs are scalable, maintainable, and aligned with Salesforce best practices and the Well-Architected framework. Conduct architecture reviews, technical health checks, and org optimization assessments for existing managed services clients. Evaluate and recommend appropriate Salesforce products/features (Field Service, Omni-Studio, Experience Cloud, Einstein/Agentforce, CTI) to meet evolving business needs. Define and enforce coding standards, DevOps/release management practices, and technical governance across the managed services portfolio. Stakeholder & Client Management Act as the primary technical point of contact and trusted advisor for client stakeholders, from business users to C-suite/IT leadership. Lead solution design workshops, technical discovery sessions, and architecture review boards with client teams. Translate complex technical concepts into clear, business-relevant language for non-technical stakeholders. Manage client expectations around scope, feasibility, timelines, and technical trade-offs. Build long-term, consultative relationships that support account growth, renewals, and expansion of managed services scope.