Service Management Pre Sales Lead- Principal Service Management

What success looks like in this role: Job Title: Service Management Pre Sales Lead- Principal Service Management Location: Bangalore Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com. Our Vision: Enhancing people’s lives through secure, reliable advanced technology. Our Core Beliefs: Curiosity: We embrace the unknown and continuous learning. Creativity: We look past routine ways of doing things. Client-Centricity: Our clients’ success is our success. Integrity: We act ethically and honestly. Position Overview: Oversees, facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments. Key Responsibilities Go-To-Market / Pre-Sales Leadership Serve as the primary operational and transition point of contact during sales pursuits, RFP responses, solution reviews, and client due diligence activities. Partner with Solution Architects, Sales Executives, Commercial teams, Workforce Management, Procurement, and Delivery organizations to develop realistic, supportable, and cost-effective solutions. Review proposals, contracts, statements of work, and transition requirements to ensure alignment between customer expectations and delivery capability. Validate solution assumptions, staffing models, service levels, operating models, tooling requirements, and governance structures. Identify operational, contractual, financial, and delivery risks and develop mitigation strategies prior to contract award. Ensure transition requirements, dependencies, knowledge transfer activities, and resource commitments are incorporated into the proposed solution. Provide transition and operational expertise during customer presentations, solution workshops, and contract negotiations. Support deal governance reviews and provide recommendations regarding solution readiness and delivery viability. Drive seamless handoff from sales and solutioning teams into transition execution. Service Management Leadership Serve as Service Manager for designated client engagements during transition and operational stabilization periods. Lead virtual, cross-functional teams responsible for service delivery governance and operational performance.