ServiceNow - System Administrator

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. ServiceNow System Administrator Experience: 6+ Years | Certification: ServiceNow Certified System Administrator (CSA) Role Summary The ServiceNow System Administrator will be responsible for the day-to-day administration, operational support, security, stability, and continuous improvement of the ServiceNow platform. The role requires strong hands-on experience in platform administration, production troubleshooting, upgrades and patching, deployments, access management, integrations, and Automated Test Framework (ATF). Key Responsibilities Administer and support ServiceNow Development, Test, UAT, and Production environments, ensuring platform stability and availability. Troubleshoot production incidents involving workflows, Business Rules, integrations, authentication, notifications, scheduled jobs, performance, and platform configuration. Plan and support ServiceNow releases, upgrades, patches, and hotfixes, including impact assessment, skipped-record review, regression validation, and post-deployment monitoring. Perform code migrations and deployments using Update Sets, Application Repository, and established release-management processes. Define, develop, maintain, and execute ATF test cases and suites for critical business processes, upgrades, patches, and releases. Monitor platform health, integrations, scheduled jobs, email processing, failed transactions, logs, and performance indicators, proactively addressing operational issues. Administer platform components including system properties, plugins, notifications, Flow Designer, Service Catalog, Import Sets, Transform Maps, and scheduled processes. Support integrations using REST/SOAP APIs, IntegrationHub, MID Servers, SSO, and enterprise authentication mechanisms. Work closely with Engineering Leads, Developers, Architects, Security, Infrastructure, and ServiceNow Support on complex issues, platform improvements, and operational governance. Experience & Qualifications 6+ years of hands-on ServiceNow experience, primarily in platform administration and production support. ServiceNow Certified System Administrator (CSA) required. Experience supporting enterprise-scale, multi-environment ServiceNow implementations.