Site Reliability Engineer I

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com http://partech.com or connect with us on LinkedIn https://www.linkedin.com/company/partechnology/, X (formerly Twitter) https://twitter.com/par_tech, Facebook https://www.facebook.com/parpointofsale/, and Instagram https://www.instagram.com/partechnology/.

POSITION DESCRIPTION

As a Site Reliability Engineer I, you will be part of the global Cloud Centre of Excellence organization responsible for maintaining and continuously improving the reliability, scalability, security, and operational excellence of PAR's cloud platforms and SaaS services.

This role combines cloud infrastructure, observability, and automation to support highly available and resilient systems, with growing use of AI-assisted tooling in day-to-day operations. You will work closely with Engineering, Security, and Product teams to improve service reliability, automate operational processes, reduce operational toil, and enhance customer experience.

The ideal candidate has a solid, hands-on foundation in cloud operations and is comfortable owning production issues end-to-end, while continuing to build toward modern SRE practices and Infrastructure as Code.

Position Location: India – Gurugram or Jaipur (Hybrid)

This role supports 24x7 operations across multiple regions. Working days and hours are structured on a rotational basis to provide coverage and the role may also include on-call/after-hours support as needed.

WHAT WE ARE LOOKING FOR

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field, or equivalent practical experience

• 3+ years of experience supporting cloud-native applications and infrastructure in AWS and GCP pr Azure environments

• Experience supporting production applications in a highly available environment (SaaS environment a plus)

• Hands-on experience with Linux systems administration and exposure to Windows systems administration

• Experience with at least one observability/monitoring platform such as Datadog, New Relic, Grafana, Prometheus.

• Experience with scripting/automation using Python, Bash, PowerShell, NodeJS, or similar languages

• Working knowledge of containers and Kubernetes-based platforms

• Experience with Infrastructure as Code concepts and tools such as Terraform

• Experience with RDS, MySQL, PostgreSQL, or other managed cloud database services