Software Cloud Engineer I

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life This position as Platform Engineer focuses on continuing to innovate, extend, and deploy our internally developed platforms based on opensource standards used for deploying and managing Gitlab, Github, ADO and JFrog Artifactory services; these services are currently hosted in both our internal datacenters and in their respective vendor SaaS platforms. Your assignment is to meet the technology and streamlined platform needs for our Medtronic’s business units source code management or binary release management. Our platform is built and managed using programmatic pipelines developed and managed using a variety of software code and scripting languages, including but limited to, Terraform, Golang, CloudFormation, Jenkins and GitLab CI/CD, Lambda, some Python, and Java scripting Responsibilities may include the following and other duties may be assigned: Start of the day: Review application and infrastructure health, overnight alerts, incidents, SLOs, and critical service dashboards. Monitor & analyze: Analyze metrics, logs, traces, and events across Kubernetes, cloud, applications, APIs, and databases. Incident response: Investigate alerts and production issues, correlate telemetry, identify root causes, and drive rapid resolution. Observability engineering: Build and enhance dashboards, alerts, SLOs, distributed tracing, log pipelines, and application monitoring. Automation: Automate monitoring onboarding, alert configuration, dashboard creation, and operational tasks using Terraform, APIs, Python, Helm, and GitOps. Developer enablement: Partner with application teams to instrument services and establish standardized observability patterns. Reliability improvement: Identify recurring failures, performance bottlenecks, alert noise, and capacity risks; implement preventive solutions. Platform optimization: Continuously improve Prometheus, Grafana, Dynatrace, OpenTelemetry, and logging platforms for scalability and reliability. Collaboration: Work closely with DevOps, Platform, Application, Cloud, Network, and Security teams during incidents and engineering initiatives. End of day: Review reliability trends, document RCA/action items, track SLOs, and identify opportunities for further automation and proactive monitoring. Required Knowledge and Expertise: Strong experience in SRE, Observability, Production Engineering, or Platform Engineering. Hands-on experience with Prometheus, Grafana, Solarwinds, Dynatrace, OpenTelemetry, ELK/OpenSearch, or similar platforms.