Specialist, Implementation

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Implementation Responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers • Accountable for integrating new products into the global implementation framework • Partners with GP&S, sales team, Customer Delivery and O&T to customize specific implementation plans while providing technical and product expertise to customers pre and post launch • Takes the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs Responsibilities • Manages small projects and/or initiatives as an experienced individual contributor with specialized knowledge of the assigned discipline • Guides customers through established processing rules, specifications and required documentation • Conducts detailed testing of data elements, sub elements, network configurations and interfaces; validates all customer test cases to ensure production readiness • Suggests configuration/production setup changes with minimal guidance; identifies potential issues to escalate to leadership • Takes greater lead in the development of products (e.g., analyzes product time-to-market, reduces inefficiencies, identifies areas for improvement) • Provides technical guidance to less experienced team members Experience supporting standard infrastructure design and implementation • Demonstrated understanding of Mastercard's core products and services • Successfully completed detailed testing and implementation of hardware and software elements • Demonstrated understanding of transaction processing • Experience leading customers through trainings and manuals; answers general questions Overview • The Customer Implementation System (CIS) Team works in partnership with the Customer Delivery, Global Products & Services and Account Teams in the NAM region focusing on providing expert consultation, leading implementation and post production project support on all of MasterCard Core and Emerging Products for our existing & new customers in the region • Team members are based throughout NAM region Role