Sr. Advanced Services Consulting Engineer

Sr. Advanced Services Consulting Engineer This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: What you'll do: The two main aspect of the role would be to represent HPE customer service to the customer and as representative of the customer back to HPE. Act as an consultant for post-sales customer service account for the customer, partners, and account team.Understand customer lifecycle to deliver efficiency and effectiveness to the customer. Support the account/customer with alignment to services sales and product sales activities. Tracking and managing the deliverables of HPE Premium Care, Advanced Care, and Optimization Service, advanced options including credits. Proactively escalates and brings people with required expertise together in order to bring critical and important issues to closure. Act as an interlock between Customer and HPE Professional Services, Advanced Services and Engineering for the services to be delivered to the customer. Early engagement regarding major projects to consider service requirements, risk management, and expectation setting with the account team, partners, and customer. Conduct Periodic reviews with internal teams / Customer to review HPE service delivery metrics, SLA and quality. Uses professional knowledge to review and assess open software defects. Discovers potential risks associated with the deployment plans and partner with the customer to develop mitigation plans. Delivers proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc…) Partners with Customer in conducting periodic HPE product health checks to identify potential product improvement areas. Based on the evaluation makes a relevant recommendation to optimize operational performance with respect to design/topology/configuration. Reviews and evaluate network plans and assist in the planning of new feature implementation and product deployment. Allies with internal teams to resolve identified risks in software. Engages with HPE engineering teams to improve potential quality issues with products.