Sr. Telecom Support Engineer (TCF)

Job Title: Sr. Telecom Support Engineer (TCF) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.We are seeking a skilled and experienced Avaya Voice Engineer to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining Avaya voice solutions to ensure seamless communication systems. This role requires deep technical expertise in Avaya platforms, strong problem-solving skills, and a commitment to delivering high-quality solutions for our clients or organization. Knowledge of additional platforms like Microsoft D365 and Genesys Ccaas would be an advantage for this position. Key Responsibility. Knowledge of Avaya ACD, AES, CMS, System & Session Manager maintaining and troubleshooting Knowledge of Verint/any other Recording Platform maintaining and troubleshooting etc. Knowledge on SIP Technologies like ACME SBCs, Cisco etc Aspect/Genesys Dialers, Cisco CUCM/CVP, Asterisk etc Effective communication skills and good documentation skills to produce Voice related documentation Understanding of ITIL V3 guidelines, Service Level Management etc The position requires good organizational skills,  attention to detail, the ability to troubleshoot and logically solve problems Change Management, Incident Management, Problem Management, People Management