Staff Software Engineer

We’re building the AI-driven future of customer success, from retention to growth!

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link https://www.gainsight.com.

About This Role:

We’re looking for a full-time Staff Software Engineer to join our Engineering team reporting to the Director, AI Engineering. This role is a hybrid role based out of our Bengaluru, India location.

In this role, you'll play a key role in building Atlas, Gainsight's AI Agents platform for Customer Success, by owning agentic product features end-to-end—designing, building, shipping, and iterating to measurably increase customer adoption. This is a great opportunity for someone who thrives in a fast-moving, high-ownership environment with continuous deployment and enjoys working cross-functionally with teams like Product, Design, and Forward Deployed Engineers. The ideal candidate brings strong skills in full-stack development with Python and React, building AI agents with LLMs, and scalable system design.

What You'll Do:

- Approach problems with an agentic mindset, thinking in terms of autonomous workflows, reasoning, and adaptive systems, rather than defaulting to traditional deterministic engineering patterns.

- Own features end-to-end : design, build, ship, and iterate with minimal hand-holding.

- Drive solution approach for your projects, proactively flagging risks and trade-offs early and communicating them clearly to stakeholders.

- Design for scale and reliability from the outset, given the pace at which this platform is growing.

- Partner closely with product, design, and FDEs to shape plans, not just execute them.

- Bring forward better tools, patterns, or approaches where you see an opportunity to improve how the team builds.

- Keep documentation lean but sufficient, enough for clarity and continuity

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What Success Looks Like

By 6–12 months in this role, you will have:

- Delivered product enhancements that measurably increased customer adoption of the Atlas AI Agents Platform.

- Became a trusted resource for technical problem-solving, unblocking teammates and improving delivery speed across the team.

- Strengthened the team's ability to deliver predictably on cutting-edge technology, giving the business confidence to plan ahead.