Technical Consultant – Shift Lead (Devices Tenant Migration)

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role The Role: As a Senior Technical Consultant (Shift Lead) within the Devices Factory, you will serve as the on‑shift technical authority for high‑volume device migrations between Microsoft 365 tenants for a global multi‑entity enterprise. You will lead execution across a 24x7 factory model, coordinating repeatable, runbook‑driven waves of Windows 10/11 device transition, Intune/Endpoint Manager re‑enrolment patterns and Autopilot/Entra join-state activities. You will be accountable for shift readiness (tooling, access, queues), quality gates, evidence capture and rapid issue resolution so that device migrations are delivered safely, predictably and at programme scale. This is a hands‑on leadership role: you will still troubleshoot complex device migration failures, but your primary success measure is consistent throughput with low rework and disciplined shift operations. Key Responsibilities: - Lead the technical delivery of device migration waves during your shift, ensuring operational control, adherence to runbooks and predictable throughput. - Own shift‑level triage for device migration failures (Autopilot registration, enrolment, compliance, conditional access, certificate/device identity issues) and coordinate rapid remediation. - Validate pre‑req readiness (device inventory, hardware hash readiness, targeting, Autopilot profile assignment, migration scheduling) and enforce “go/no‑go” criteria. - Oversee execution of tenant transition steps for Autopilot where applicable (collection of hashes, deregistration/deletion sequencing, re‑registration timing, end‑user reset/re‑provision coordination). - Manage the shift backlog in the agreed ticketing system; prioritise work items by risk, SLA and cutover schedule. - Drive strong evidence capture: logs, screenshots, reports, change records and acceptance artefacts aligned to audit and client governance needs. - Coordinate shift handover packs (work completed, exceptions, blockers, next actions, risk list) and ensure continuity across the three‑shift model. - Partner with the Devices Solution Architect / discipline lead to update runbooks, troubleshooting guides and standard operating procedures based on real shift learnings. - Engage vendor/tool support channels as required (e.g., Autopilot/Intune escalation paths, migration tooling vendors where used), ensuring timely escalations with complete evidence.