Technology Support Engineer

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Network Infrastructures Good to have skills : NA Minimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Role Summary We are seeking a highly experienced Network Infrastructure Leader with deep expertise in designing, implementing, and managing complex enterprise LAN, WAN, Wireless, and Security environments. The role serves as a senior technical authority, driving infrastructure modernization, operational excellence, client satisfaction, and strategic transformation initiatives. The individual will be responsible for ensuring high availability, performance, security compliance, and scalability of network services while leading teams, managing client relationships, and driving innovation through automation and application-centric infrastructure solutions. Key Responsibilities - Lead the design, implementation, optimization, and lifecycle management of complex enterprise LAN, WAN, Wireless, observability tools and Security infrastructures across global environments. - Serve as the senior technical expert and escalation point for critical incidents and complex network-related challenges, ensuring rapid resolution and minimal business impact. - Manage and maintain network infrastructure components including routers, switches, firewalls, load balancers, wireless controllers, and supporting software platforms. - Drive network transformation and modernization initiatives, including cloud connectivity, software-defined networking, application-centric infrastructure, and next-generation networking solutions. - Develop and enforce network architecture standards, best practices, and governance frameworks to improve performance, reliability, resilience, and scalability. - Lead automation initiatives leveraging orchestration and infrastructure-as-code technologies to improve operational efficiency, reduce manual effort, and enhance service quality. - Ensure adherence to security, compliance, risk management, and regulatory requirements, partnering with cybersecurity and governance teams. - Manage client engagement, stakeholder relationships, and executive communications, acting as a trusted advisor for infrastructure strategy and service delivery. - Own service excellence and operational performance, ensuring SLA, KPI, and customer satisfaction objectives are consistently achieved. - Lead and coordinate major incident management, problem management, change management, and service improvement programs.