Application Support Engineer (ASE)

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Kyndryl is seeking an experienced Application Support Engineer (ASE) to provide L2/L3 production support and application maintenance for mission-critical banking applications within the application landscape. The role supports Run the Bank services across business applications, JVM and micro services based solutions, core banking and payment platforms, data services, digital channels, middleware integrations, databases, schedulers and third-party products. The engineer will be responsible for application availability, incident restoration, problem analysis, service requests, operational monitoring, release and deployment support, planned and unplanned maintenance, configuration and lifecycle control, resiliency validation, compliance evidence and continuous improvement. The role requires close collaboration with Product Owners, Business Analysts, Development Engineers, Operations and Platform Engineers, Infrastructure, Security, IT Service Management and third-party vendors. Provide L2/L3 application support for Triple'A Plus (Temenos TAP) and associated banking applications, ensuring high availability and service continuity. Monitor application health, business transactions, APIs, logs, batch jobs, interfaces, and performance metrics to proactively identify issues. Investigate, diagnose, and resolve incidents within agreed SLAs, ensuring minimal business disruption. Participate in major incident management, coordinate with cross-functional teams, and provide timely stakeholder communication. Perform root cause analysis (RCA) for recurring issues and implement corrective and preventive actions. Support application configuration, service requests, operational activities, and user access management. Manage and support application changes, including impact assessment, deployment planning, testing, and rollback readiness. Execute and validate releases and deployments across Development, UAT, Test, and Production environments. Develop and maintain support documentation, SOPs, runbooks, knowledge articles, and troubleshooting guides. Monitor and optimize application performance, capacity, response times, and resource utilization to ensure system stability. Support batch processing, interfaces, message queues, APIs, file transfers, and core banking transaction processing. Analyze application, database, middleware, and integration logs to troubleshoot complex functional and technical issues.