Bilingual System Operations Specialist (Japanese)

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role As a Unified Systems Operator at Kyndryl, you will play a critical role in monitoring, controlling, and maintaining systems across our infrastructure environment. You will help ensure seamless operations by proactively identifying issues, resolving challenges, and supporting business continuity. What You Will Do Monitor and maintain IT infrastructure by tracking system performance, events, and alerts to ensure operational stability. Validate and respond to incidents by analyzing alerts, identifying potential risks, and escalating issues when necessary to prevent service disruptions. Execute preventive maintenance tasks to improve system reliability and reduce the likelihood of outages. Provide innovative solutions to technical and business challenges while supporting continuous improvement initiatives. Act as a trusted advisor to customers by sharing best practices, optimizing resource utilization, and enhancing operational efficiency. Collaborate with cross-functional teams and specialists to support projects and drive successful business outcomes. Engage directly with customers to understand their requirements and build strong working relationships. Apply a proactive and problem-solving mindset to identify opportunities for improvement and address issues before they impact operations. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. Whether you envision your career path progressing in the technical specialist domain as a Technical Leader or migrating into other technical careers such as an Architect or a Systems Reliability Engineer – we have opportunities you won’t find anywhere else. Who You Are Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Fluent in Japanese (JLPT N3 or above) and English, both written and verbal.  Proficiency in IT systems, including networks, hardware, software, and troubleshooting. Experienced in handling client communication and negotiations. Excellent in Japanese skills both translation and interpretation