Japanese Language Expert

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role This role requires working from the office during assigned day and night shifts, as per business requirements. Support a 24x7 operational model, including rotating shifts(including weekends) Key Responsibilities: Communicate with Japanese clients, stakeholders, and team members through email, calls, and meetings. Translate and interpret Japanese ↔ English/other business communications as required. Understand and prepare Japanese business documents, reports, and presentations. Support Japanese projects and coordinate with Japan-based teams. Handle business conversations and provide accurate communication support. Maintain professional Japanese language standards and cultural awareness. Your role As a Customer Relationship Specialist, you will focus on maintaining and strengthening day‑to‑day relationships with assigned customers by ensuring consistent, reliable, and responsive engagement across the service lifecycle. Your role will support customer satisfaction by coordinating requests, tracking commitments, and helping customers navigate processes and teams within Kyndryl. Success in this role is demonstrated through accurate follow‑through, clear documentation, and positive customer feedback. What you will do •Act as a primary point of contact for assigned customers for non‑technical, relationship‑based interactions •Coordinate customer requests with internal delivery, operations, and support teams to ensure timely responses •Track customer issues, actions, and commitments using approved systems and tools •Monitor service activities and follow up on open items to closure •Prepare customer updates, summaries, and status communications using clear and consistent language •Support customer meetings by capturing notes, actions, and next steps •Identify patterns in customer inquiries and escalate recurring issues using defined processes •Contribute to customer satisfaction by ensuring accuracy, responsiveness, and follow‑through Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail.