Mainframe Batch & Console Operations

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.   As a Computer Operator you will be on the technical frontline – performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers. If you have a passion for technology and a desire to continually improve your skills – this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry. Your Future at Kyndryl As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you – and we’re invested in paving the way. What You Will Do Analyze, troubleshoot, and resolve JCL abends, override issues, and symbolic parameter problems. Allocate and manage BIOS, TIF, GDG, and VSAM datasets. Identify ownership of Production and QA jobs and coordinate with appropriate development groups. Perform file out-of-space (FOOS) recovery and support batch/online recovery activities. Coordinate batch job restarts, abend recovery, and customer escalations. Utilize break-glass procedures for emergency production support access when required. Monitor and manage OPC/TWS job scheduling activities including hold/release actions, predecessor/successor analysis, and database lookups. Support NDM/Connect: Direct operations including process monitoring, troubleshooting transfer failures, DR transfers, and client file transfers. Perform PDX activities including installs, promotes, backouts, and password reset support using Power IDs. Manage ITSM incidents, problem tickets, FACHA/Hot Item creation, ticket reassignment, and closure activities.