Mainframe Platform Support Specialist

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your role Step into the engine room of enterprise technology, where every decision you make can shape how a customer’s systems perform today - and scale for tomorrow. You’ll dive deep into complex infrastructure environments, solving challenging technical problems, designing seamless integrations and ensuring systems run reliably at every level. Your expertise across networks, endpoints and mainframes, paired with a knack for logical problem-solving and clear documentation, will guide projects from concept to execution. Your solutions will make a real impact that customers notice and remember. In this role, you’ll balance hands-on delivery with long-term strategic planning. From analyzing issues and testing solutions to automating processes and integrating across platforms, your work will touch every layer of IT infrastructure. You’ll collaborate with Architects, Technicians and Project Managers, gaining broad exposure and continuous opportunities to grow your skills and influence. What you will do Diagnose and resolve complex infrastructure issues across servers, networks, cloud platforms, and enterprise systems by identifying root causes and implementing effective solutions. Design, deploy, and integrate end-to-end infrastructure solutions across hybrid cloud and on-premises environments to ensure seamless operations. Automate workflows, processes, and system tasks to improve reliability, efficiency, scalability, and operational consistency. Assess technical risks proactively and implement preventive measures to minimize disruptions and maintain business continuity. Collaborate with cross-functional teams, including Architects, Project Managers, and technical specialists, to deliver successful project outcomes. Lead infrastructure projects from planning through execution, ensuring high-quality delivery within agreed timelines and customer expectations. Communicate technical solutions and architecture recommendations effectively to customers and stakeholders, building trust through measurable business impact. Continuously expand expertise in cloud technologies, enterprise IT systems, and emerging technologies while pursuing professional certifications and career growth opportunities. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail.