Manager - Cloud Container Services

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Position Overview The Manager, Cloud Container Services is responsible for the operational leadership, governance, reliability, and lifecycle management of the enterprise Azure Central Kubernetes Service (CAKS) platform. The role leads a team of Kubernetes platform engineers and operations specialists responsible for delivering a secure, scalable, highly available, and automated container platform that enables application teams to deploy and operate workloads efficiently across the enterprise. This position serves as the operational owner of the centralized AKS platform, driving platform adoption, service reliability, operational excellence, security compliance, and executive reporting. The role is accountable for providing leadership with actionable insights on platform performance, adoption, operational risks, capacity utilization, cost optimization, and service health. The role aligns closely with the enterprise Cloud Foundation strategy and centralized, multi-tenant AKS operating model. Key Responsibilities Platform Operations & Service Ownership Own and manage the enterprise Azure Central Kubernetes (CAKS) platform. Ensure platform availability, stability, scalability, security, and operational excellence. Lead Incident, Problem, Change, Capacity, and Availability Management processes. Establish operational standards, support models, runbooks, and platform governance controls. Drive Kubernetes platform lifecycle management, including upgrades, patching, and end-of-life planning. Ensure adherence to enterprise security, compliance, and governance requirements. Kubernetes Platform Management Oversee centralized multi-tenant AKS environments supporting mission-critical and non-mission-critical workloads. Manage cluster operations, node pool lifecycle, networking, and platform integrations. Ensure secure workload onboarding and platform standardization across business units. Partner with engineering teams to implement scalable and reusable Kubernetes platform capabilities. Drive platform modernization initiatives, automation, and self-service capabilities. Reliability Engineering & Operational Excellence Define and monitor SLAs, SLOs, and operational KPIs.