Manager, CRM Service Excellence

Applies business requirements and knowledge of software development lifecycles to design and produce complex software products or customer solutions aligned to the strategy of Group Technology Role Responsibilities & Key Accountabilities: - Leads projects priorities, deadlines, and outcomes. - Utilises deep knowledge of site reliability, software engineering, programming languages, tooling, frameworks, infrastructure and systems for each task. - Leads designs of software components, systems, and features to improve the availability, scalability, latency, and efficiency of LSEG’s services. - Leads sustainable incident response and production improvements for LSEG. - Provides mentorship and advice to other team members on leading availability and performance of critical services, building automation to prevent problem recurrence, and building automated responses for non-exceptional service conditions. - Mentors and trains other team members on design techniques and coding standards, and cultivate innovation and collaboration. - Writes and reviews highly optimised and accurate code for LSEG products and solutions and provides feedback and suggested improvements to team members. - Partners with architects to decompose a solution for technology systems and products - Is regarded as the point of contact in their domain by showing significant depth of knowledge and expertise in technology and develops knowledge other domains to act on linkages and dependencies. - Proactively continues to build and apply relevant domain knowledge that may relate to workflows, data pipelines, business policies, configurations and constraints - Supports essential processes while ensuring high quality standards are met Qualifications & Experience: - Degree in Computer Science, Software Engineering or Electronics / Electrical Engineering, or equivalent - Significant experience in software development in one or more programming languages Benefits We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career! We enhance each employee’s potential through personal development through a wide range of learning tools both formal and informal. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.