Senior Lead Network Engineer

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role. What you will do Troubleshoot and resolve network issues, outages, and performance challenges. Work with a team of network experts to plan and execute routine network changes. Monitor network performance to ensure optimal availability and reliability. Maintain and support network infrastructure components and network security. Collaborate with customers, project managers, and service engineers to deliver effective solutions. Provide technical support and guidance for network-related issues. Ensure timely communication and updates to customers throughout issue resolution. Maintain high levels of customer satisfaction through exceptional service delivery. Identify and implement opportunities to improve network stability and operational efficiency. Contribute to a fast-paced, collaborative environment while developing technical expertise and problem-solving skills. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience •Proven knowledge and experience in trouble-shooting, switching, and routing •2+ years of working experience in Networking •Minimum CCNP certification or equivalent knowledge •Experience with Network security, WAN •Working knowledge of ITIL