Senior Manager, Fixed Income Pricing Operations

Senior Manager, Fixed Income Pricing Operations Position Summary The Senior Manager, Fixed Income Pricing Operations is responsible for leading a content operations function that supports global Fixed Income Pricing content sourced from a variety of channels, including direct contributions, internally calculated sources, websites, FTP distributions, and other data providers. The team oversees production activities, third-level customer support, project delivery, and continuous process improvement initiatives. This role provides leadership across multiple locations and plays a key role in driving operational excellence, customer satisfaction, innovation, and talent development. Key Responsibilities Operational Leadership Lead and oversee all aspects of Fixed Income Pricing Operations and specialist support functions. Ensure the efficient delivery of production processes, operational controls, and customer support activities. Monitor performance, quality, service levels, and operational effectiveness across globally distributed teams. Foster a culture of accountability, operational excellence, and continuous improvement. Strategy and Execution Develop, track, and measure team objectives, ensuring alignment with divisional goals and broader organizational priorities. Drive innovation, automation, and process optimization initiatives to enhance efficiency, quality, scalability, and customer outcomes. Leverage continuous improvement frameworks and Operational Excellence programs to identify and implement sustainable enhancements. Provide strategic direction and thought leadership in resolving complex business and operational challenges. Leadership and Talent Development Lead, coach, and mentor managers and team members to build a high-performing, engaged workforce. Create an environment that supports continuous learning, capability development, and professional growth. Develop succession plans and strengthen organizational expertise through targeted talent development initiatives. Promote collaboration, inclusion, and knowledge sharing across teams and locations. Stakeholder and Project Management Partner with Data Strategy, Engineering, Product, and other key stakeholders to deliver approved business priorities, content enhancements, and strategic projects. Allocate resources effectively to ensure timely and successful project execution. Build strong cross-functional relationships across the wider organization to support initiatives that span multiple business areas. Influence stakeholders and drive alignment on strategic objectives and operational priorities. Customer Focus Champion a customer-centric culture with a focus on delivering high-quality data, services, and support. Lead and contribute to client-focused initiatives, including premium support models and service improvement programs. Ensure customer feedback is incorporated into operational and strategic decision-making processes. Qualifications and Experience