Service Coordination

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role : Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process. What you will do :  Application Monitoring & Health Checks: Proactively monitor critical applications (Finacle Core Banking, Payments, Trade, LOS), perform SOD/EOD checks, and track alerts, interfaces, and batch failures. Incident & Request Management: Act as L1 first point of contact to log, categorize, prioritize, and resolve incidents and service requests within ITIL and SLA targets. First-Level Troubleshooting: Diagnose and resolve login, interface, and data mismatch issues using SQL queries, scripts, and SOP workarounds. User Support & Escalation: Communicate status via email, phone, or tickets, assist business/ops users with usage queries, and escalate complex issues to L2/L3 with full logs and analysis. Operational Execution: Perform batch restarts, file transfers, data validation, report updates, and support deployments during maintenance windows and production releases. Documentation & Change Management: Maintain incident records, SOPs, and knowledge articles, while creating and managing ITSM change tickets (minor, major, critical). Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Experience & Qualification Graduate in Computer Science, Information Technology, Engineering, or related  discipline. Mandatory 3+ years of Banking Domain experience.