Vendor Manager

Vendor Management is accountable for the Technology services and products delivered globally by Vendors. Vendor Manager's responsibility is to: Ensure that the vendor delivers value for money whilst minimizing risk for the services allocated to the Global Service Owners & Operational Leads within the Engineering operations Ensure that the full contract life cycle is fully handled. Establish effective financial management that will; Ensure payments to Vendors are accurate and timely Usage trends that impact costs are understood Effective forecasting is implemented Perform responsibilities according to the OGC/ITIL CIPS concepts. Other Key responsibilities include: Pre-Contract • Collaborate with the team members and Tech Sourcing to ensure the appropriate processes are embraced to select the best vendor along with the right contract structure.  Ensure OLA’s and SLA underpinning contracts align with desired service Post-Contract Contract Management • Ensure an operating rhythm is established with appropriate type of service provided by the vendor to ensure service/products are delivered to expectation. For some vendors this will entail ensuring service reviews and set up and attended by the accurate individuals • Be the point of escalation within Engineering Operations for contractual and / or commercial disputes / Service & Support issues (this excludes day to day incident resolution / management) • Pro-actively handle contract terminations, closure, transfer and renewals. Vendor manager should demand challenge and perform due diligence prior to closures, renewal and termination of contracts, this activity should be performed in consultation with any  appropriate team members such as the business • Ensure changes to the contract are coordinated in line with change management processes and update all central repositories Control and Governance • Develop an account plan for each vendor which will drive interaction and effective demand management.  • Ensure vendor database is maintain and up-to-date • Socialize Vendor Management’s programs and processes to Sourcing, Team members, and Finance, • Create focused vendor relationship strategies for critical vendors and encourage diversity within our vendor base • Vendor performance is supervised, reported, tracked & reviewing performance using metrics to measure success according to the contract guidelines and account plans • Designing and implementing continuous process and quality improvements (driving efficiency and effectiveness) within the vendor management program in conjunction with GSO, Finance, and Sourcing teams • Drive vendor behavior and deliver continuous improvement in vendor performance that develops revenue and earnings growth and expense management, ensuring team members have appropriate transparency • When required and appropriate facilitate vendor audits of Refinitiv and bench marking activities Policy and Process