Invoicing Specialist, Operations Support

Job Title: Invoicing Specialist, Operations Support Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: • Prepare and process invoices, accruals, and run-rate revenue calculations, while owning revenue assurance and variance management to ensure that revenue leakage, billing gaps, and operational exceptions are identified, investigated, and resolved in a timely manner. • Interpret client contracts and commercial terms, with the ability to translate binding contractual requirements and operational performance metrics into accurate revenue calculations, billing requirements, and invoice preparation. • Establish and maintain financial and operational controls to improve the accuracy and completeness of invoicing, billing, accruals, reconciliations, and financial reporting. • Partner with site-level WFM, BI, and Operations POCs to ensure that exceptional and abnormal hours are accurately captured in client dashboards and reflected correctly in the month-end locked-hours dashboard. Validate and incorporate approved exceptional and abnormal hours into final invoices to facilitate timely client approval. • Maintain clear documentation of processes, assumptions, contractual requirements, and revenue calculation methodologies to ensure consistency, facilitate timely client approvals, and support audit readiness. • Collect, validate, and reconcile data from multiple tools and sources to perform invoice revenue validation, accruals, reconciliations, variance analysis, and financial reporting. • Develop and maintain standardized reports and dashboards for senior leadership, highlighting key financial and operational trends, risks, opportunities, and business drivers. • Identify potential financial risks, revenue leakage, billing gaps, and operational exceptions, and proactively communicate them to relevant stakeholders along with recommended corrective actions. • Support client and internal business reviews by preparing financial insights, performance trends, variance analysis, and actionable recommendations. Key skills & knowledge: Strong focus on data accuracy, integrity, validation, and reconciliation, with a high level of attention to detail. • Working Knowledge of revenue recognition principles, accruals, billing, forecasting, run-rate revenue, and financial variance analysis. • Strong proficiency in Microsoft Excel, including PivotTables, XLOOKUP/INDEX MATCH, SUMIFS, Power Query, Power Pivot, data analysis, and data visualization. • Strong understanding of WFM and operational deliverables and metrics, including data validation, reconciliation, exception management, and audit requirements.