Vice President, BSA/AML Operations – Cases

We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Phoenix, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. About the Role: The Vice President, BSA/AML Operations – Cases is responsible for the leadership, execution, and oversight of Pathward’s Suspicious Activity Monitoring (SAM) case investigation function, ensuring compliance with the Bank Secrecy Act (BSA), AML regulations, and OCC supervisory expectations. This role provides senior‑level management over the investigation, documentation, and disposition of escalated cases arising from SAM‑related triggers, and ensures that Pathward maintains a well‑governed, risk‑based, and sustainable investigation and reporting framework. Responsible for supporting and enhancing the organization's Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) compliance program. What You Will Do: Scope of Responsibility Provides direct oversight of managers responsible for SAM case investigations, enhanced due diligence, and escalation activities. Oversees case investigations generated through Actimize and FCRM transaction monitoring systems, as well as manual referrals. Manages operational performance across case volumes, aging, investigation quality, and regulatory responsiveness, ensuring adherence to established SLAs and quality standards. Serves as a key operational leader within Pathward’s Financial Crime Compliance (FCC) Program, partnering closely with Compliance, Technology, Data Analytics, Program Management, and Assurance functions. Support the development, implementation, and maintenance of comprehensive BSA/AML policies, procedures, and controls Assist in overseeing various components of the BSA/AML program including customer due diligence, sanctions screening, AML and sanctions screening, and suspicious activity reporting, where applicable Participate in risk assessments to identify and evaluate BSA/AML risks across products, services, customers, and geographic locations Collaborate with senior leadership to develop and execute strategic initiatives that enhance program effectiveness Key Responsibilities